- Receive, prioritise, and assign incoming IT support tickets.
- Ensure all tickets are properly documented with relevant information such as issue description, user details, and resolution steps.
- Monitor ticket queues to ensure timely response and resolution of issues.
- Escalate tickets to appropriate teams or personnel if needed.
- Serve as a primary point of contact for users submitting IT support requests.
- Provide timely updates to users on the status of their tickets.
- Coordinate communication between users and IT support teams to ensure clear understanding of issues and resolution steps.
- Assign tickets to IT support staff based on skillset, workload, and priority.
- Monitor team workload and redistribute tickets as needed to ensure equitable distribution and timely resolution.
- Review completed tickets to ensure that issues are resolved satisfactorily and within defined service level agreements (SLAs).
- Identify recurring issues and work with relevant teams to implement permanent solutions or process improvements.
- Maintain accurate records of all IT support tickets, including details of issues, resolutions, and any follow-up actions taken.
- Document common troubleshooting steps and solutions for reference by IT support staff and end-users.
- Create knowledge base article defining process if a gap is highlighted
- Monitor and track ticket resolution times to ensure compliance with SLAs.
- Escalate any potential SLA breaches to management and work proactively to resolve them.
- Provide guidance to users on how to submit effective support tickets, including detailed descriptions of issues and relevant information.
- Offer basic troubleshooting assistance to users when appropriate, empowering them to resolve simple issues independently.
- Participate in regular meetings with IT support teams to discuss ticket trends, identify areas for improvement, and implement process enhancements.
- Stay updated on new technologies and best practices in IT support to improve service delivery.
-
Service Coordinator
3 weeks ago
goma proceess technologies pvt ltd Thane, India**Location Job : Thane -HO** · **Job Description for Service Coordinator** · - Sales Inquiry · - Follow up of Sales Quotation · - Acceptance/Deviation to Customer · - Sales Order · - Dispatch confirmation from Dispatch Team · - Dispatch Details to Customer · - Acknowledgment of r ...
-
Service Coordinator
3 weeks ago
Network Techlab (India) Pvt. Ltd Thane, India**1 - Jr Executive Service Coordinator** · Tasks & Activities · - Timely logging calls in the system. · - Assigning the calls to the engineers. · - Closure of the calls as and when instructed by engineers. · - Updating all the status of the calls in the system. · Desired traits - ...
-
Service Coordinator
2 weeks ago
Prama Instruments Private Limited Thane, India**Roles and Responsibilities** · - Prepare quotations, generate invoices and proforma invoices · - Engage with key clients and follow up for payments · - Co-ordinate for purchase and sales orders from the factory teams · - Liase with SAP team for production updates · - Process co ...
-
Customer Service Coordinator
2 weeks ago
SACARDANDE ENGINEERS PRIVATE LIMITED Thane, India**Customer Service Coordinator** · Job Locations Rabale Navi Mumbai · **Overview** · - Control service workflow so that customer's commitments are met and up to date job status is accurately documented at all times · - Serve as a conduit for information between technical staff, s ...
-
Customer Service Coordinator
3 weeks ago
Gunnebo Entrance Control Thane, IndiaDo you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our min ...
-
Customer Services Coordinator
3 weeks ago
Enrolsy Mulund, Mumbai, Maharashtra, India**Requirements**: · Gender: Only Female · Qualifications: HSC / Any Graduate · Location: Mulund West · Experience: 2 - 3 yrs Experience in Customer Services Domain · Skill :Excellent interpersonal and written and oral communication skills. · Working Days : Monday - Saturday (Sund ...
-
Service Coordinator
2 weeks ago
Wishtel Pvt Ltd Vikhroli, Mumbai, Maharashtra, India1. Daily reporting follow up · 3. Daily updates flow to customers · 4. Regular entries of Inwards and Outwards of devices · 5. Good verbal communication · 6. Good in MS office like Excel, Word and powerpoint · **Salary**: ₹15, ₹16,000.00 per month · **Benefits**: · - Health insur ...
-
Service Coordinator
2 weeks ago
Placement local Borivali, Mumbai, Maharashtra, IndiaDear all, · We have urgent opening for Service coordinator for Packaging & Manufacturing company · only for females · Location: Borivali (East),Metro mall · Working Days: Monday to Saturday · Week Off: Every Sunday and 2nd & 4th Sat · Time: 9:30 am to 6 pm · Experience: 3 years o ...
-
Sales & Service Coordinator
2 weeks ago
Dyna Energy Solutions LLP Kanjurmarg, Mumbai, Maharashtra, India**Role **:Sales & Service Coordinator · **Education **:BE / Diploma in Electronics or Electrical. · **Experience **:2 - 5 Yrs · **Salary**: 15 K - 25 K · **Notice Period**: Immediate Joiners · **Job Type **:Full-time · **No. of Position **:1 · **Job Location **:MIDC, Andheri East ...
-
Service Coordinator
2 weeks ago
Saini Electronics Security Systems Andheri, Mumbai, Maharashtra, India**Job description** · Position Title: Service Coordinator · Role Overview: · The Service Coordinator is responsible for overseeing the coordination and delivery of services to clients or customers. This role involves managing schedules, communicating with both clients and service ...
-
Service Coordinator
3 weeks ago
Schiller Healthcare India Pvt Ltd Andheri, Mumbai, Maharashtra, IndiaKindly go through the · **Job title** - Technical Service Coordinator · **Location** - Mumbai, Andheri east ( Marol ) · **Qualification** - in electronics. · **Experience** - fresher/ 2- 3 years. · **Job responsibilities**: · Installation progress follow up (order, location, and ...
-
Service Coordinator
3 weeks ago
Jobflip Andheri, Mumbai, Maharashtra, IndiaResponsible for managing all service-related queries, attending to customer calls, liaison with the service team, arrange for field technicians. · - computer literate, speak English, Hindi and Marathi, good knowledge of Mumbai city / locations. · **Key Skills** · - customer servi ...
-
Service Coordinator
3 weeks ago
MPOWER INDIA PRIVATE LIMITED Vashi, Navi Mumbai, Maharashtra, IndiaMinimum 2 years experience required · - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service · - Ensure timely and efficient delivery of products by coordinating with various logistic platforms · - Write up and submit re ...
-
Service Coordinator
3 weeks ago
Riddhi Enterprises Mumbai, IndiaRole Definition : Taking Ownership of Achieving Assigned Objectives · PRIMARY RESPONSIBILITIES · Effective Time Management Post Order Processing · Efficient handling of Customer Complaints / Feedback · Efficient Coordination with Service Team · High Level of Inter Departmental Co ...
-
Service Coordinator
3 weeks ago
World Traders Mfg Mumbai, IndiaThe Service Coordinator manages the schedules and day to day operations of all the · Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to mak ...
-
Service Coordinator
2 weeks ago
SaffronBizz Solutions LLP Mumbai, IndiaGreetings, · We have an excellent opportunity for Service Coordinator · Location : Mahim · Experience : 3+ years · Role: · Attend to customer service calls on phone, manage the work allocation thru the service management system, make repair quotations in Tally and interact with t ...
-
Service Coordinator
4 weeks ago
STOP SEARCH AND PLACEMENT Mumbai, Maharashtra, IndiaDesignation: Service Coordinator · M/F · Job Profile: Co-ordination with Service Engineers & Clients · Key responsibilities: · - Co-ordination with Service Engineers · - Monthly check in - check out timing of Service Engineers and submit to Accounts · Department · - Allocation of ...
-
Service Coordinator
3 weeks ago
Negi Sign Systems & Supplies Co. Mumbai, IndiaThe Below are the Job Responsibilties of Service Co-ordinator: · Ø Ability to co-ordinate well amongst teams as well as vendors. · Ø Sensitivity to needs of the Engineers attending calls and the call centre agents. · Ø Ability to generate reports. · Ø Deliver services as per proc ...
-
Service Coordinator
3 weeks ago
Jobzkart Mumbai, India**LOCATION : MAHIM (WEST)** · - Attend to customer service calls on phone, manage the work allocation thru the service management system. · - make repair quotations in Tally and interact with the customer for approval , · - coordinate with services and spares team for completion ...
-
Service Coordinator
3 weeks ago
UDG Hire Hub Mumbai, Maharashtra, IndiaHas minimum 3 years work experience in **customer services** handling. Exposure in the air-conditioning industry will be an added advantage · - Attend to **customer service calls** on phone, manage the work allocation thru the service management system · - Make repair quotations ...
Onsite Support Services – IT Coordinator - Thane, India - WTW
Description
To be added by recruiter
To b
The IT Coordinator for Onsite Support Services (OSS) collaborates within the Global Service Management team and WeDo organisation to guarantee the successful provision of in-office technology support.
This role involves the coordination of 3 rd party vendors, facility services, and our on-site technical support team who will give assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely.
This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners. This ensures the fulfillment of business requirements and alignment with company and business segment strategies.
The Role
Please enter the responsibilities of the role
IT Coordinator Key Responsibilities
