Content Developer - Gurugram - Concentrix

    Concentrix
    Concentrix Gurugram

    1 week ago

    Technology / Internet
    Description

    ROLE : Content Development Manager

    LOCATION : Bangalore / Gurgaon

    YEARS OF EXPERIENCE : 3+ Years

    Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

    Role and Key Responsibilities:

    * Develop and implement a learning content strategy aligned with business and operational goals.

    * Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs

    * Plan and manage the content development roadmap and deliver

    * Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.

    * Ensure team productivity, skill development, and adherence to timelines.

    * Oversee the creation of engaging, process-specific, and role-based learning content.

    * Ensure use of instructional design models (e.g., ADDIE, Bloom's Taxonomy) and adult learning principles.

    * Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.

    * Review and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.

    * Maintain version control and documentation of all learning materials.

    * Ensure content is accessible and inclusive for diverse learner groups.

    * Leverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).

    * Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.

    * Stay updated with emerging learning technologies and trends.

    * Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness.

    * Analyze learner feedback, performance metrics, and business outcomes to refine content.

    * Drive a culture of continuous learning and innovation.

    * Act as a point of contact for client regarding training content.

    * Present content strategies, updates, and impact reports to internal and external stakeholders.

    * Ensure alignment with Service Level Agreements (SLAs) and client expectations.

    Key Skills and knowledge:


    • Minimum Eight years experience of leading a team of Content Developers, creating E-Learning /ILT / Video based learning


    • Minimum three years experience of developing content strategy collaborating to solve complex challenges


    • Experienced in creating constructive learning module for training needs.


    • Evaluate, proofread, measure content effectiveness.


    • Working knowledge of content authoring tools – Articulate, Captivate, etc, image and video creating and editing tools, Adobe Creative Cloud, etc and audio and voice over platforms


    • Proficient in MS office and Google Suites,


    • Knowledge of AI based content authoring tools


    • Good understanding of LMS


    • Able to front end client meeting via good presentations skills


    • Understanding of SCORM, AICC, and xAPI standards for e-learning content.


    • Basic understanding of HTML5/CSS will be beneficial.

    Educational qualification: Graduate

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