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  • Customer Success Executive - Gurugram - LetsDressUp (LDU)

    LetsDressUp (LDU)
    LetsDressUp (LDU) Gurugram

    1 month ago

    Default job background
    Full time
    Description

    Customer Success Strategist

    We are seeking a highly motivated and results-driven Customer Success Strategist to join our team at LetsDressUp.

    Key Responsibilities:

    • Develop and implement customer success strategies and orientations for clients, focusing on long-term relationships and retention.
    • Analyze customer data to identify trends, needs, and opportunities for growth, providing actionable insights to inform business decisions.
    • Ensure customer satisfaction through effective communication, interaction, and relationship building, addressing complaints and concerns in a timely manner.
    • Monitor customer success across products and services, identifying areas for improvement and developing strategies to enhance the overall customer experience.
    • Create and update documentation for customer success processes and procedures, ensuring clarity and consistency throughout.
    • Develop feedback loops to solicit customer feedback and obtain valuable insights, driving continuous improvement and innovation.

    Requirements:

    • A minimum of 5 years of experience in customer success, account management, or a related field.
    • Proven track record of delivering exceptional customer outcomes and driving revenue growth.
    • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop strategic recommendations.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and cross-functional teams.

    Estimated Salary: $80,000 - $110,000 per year


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