Sr. Analyst- Customer Services - Bengaluru, India - Raytheon Technologies

Description

Unspecified

HR Level: P2

Job title: Sr. Analyst- Customer Services & Aftermarket Programs

Country: India

Location: Bangalore

Number of positions to fill: 2

Direct supervisor reporting to: Manager - ICC

Workday Job Code: AFSPTSP2

Who we are

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That's why we work with an explorer's heart and perfectionist's grit to design, build, and service the world's most advanced aircraft engines. We do this across a diverse portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond.

What Our Expectations are

This role is to support Pratt & Whitney Canada's Aftermarket. P&WC supports over operators in the world with more than 40,000 active spare parts. In the spare parts team, we use data and analytics that allow to make the right decisions to meet our business objectives and meet our customer's needs. We are looking for someone who will work as a Specialist for back-end support processes. If you like continuous improvement, new technologies and like a dynamic work environment, this opportunity is for you.

Function Description

You will work directly with internal Spare parts groups (Sales, planning, management), with limited supervision and working in processes to enable strong internal process, with a specific emphasis on configuration management and Spare Parts pricing. This will require a strong ability to understand the processes, be reliable in delivering good service to internal stakeholders with high quality standards.

What your day-to-day will look like:

Compute multiple databases

Update systems resulting from configuration changes

Introduce-remove part numbers or related attributes in the systems-reports we use

Generate key reports/data sets to support day to day activities

Create-develop reports using different tools (SAP, Power bi, Python), VBA, BW)

Customer master database management

Propose solutions for short/Medium/long term

Improve processes

Required Qualification and Skills:

Bachelor's degree or master's degree in computer science or industrial Engineering with 2-5 years of relevant work experience

Knowledge of SAP

Excellent MS Office (Excel / VBA) skills

Power BI knowledge an asset

Understanding and knowledge of coding language such as Python

Clear and effective communicator with strong communication skills

Team player with a passion for excellence

Work Location:

Travel:

Employment Type: