Sr Manager Training Development - Alappuzha, India - NetSysCon Consulting

Description

We are looking for a Sr Manager Training& Development for a leading HotelGroup.

JobProfile:To enhance theperformance capability of employees at our Resorts Hotel SalesDivision Memberships Call Centre & Corporate Organizationby designing delivering & evaluating training effectivenessin collaboration with the stakeholders to improve customersatisfaction & support capabilitydevelopment.

Participates in the developmentof Human Resources strategies which are aligned with the overallobjectives of the GroupDevelops andimplements strategies for L&OD function based oncomprehensive Training NeedsAnalysisMonitors status regularly and coursecorrects strategies as appropriate.

Developsand implements training plans which are aligned with the businessstrategiesCreates 100% customer satisfactionby providing the service experience training through performancethat demonstrates the standards of genuine hospitality andexceeding customer expectations.

Provides employees with thetraining and resources they need to maximize employee engagementand deliver and teamworkGives personalattention takes personal responsibility and uses teamwork whenproviding training on the customerserviceAssumes the responsibility to noticewhen the guest is not satisfied and trains the staff to use theirbest judgment to achieve 100% customerSatisfactionPerforms special learninginitiatives required to provide the capability development inservice brand behavior segment and genuinehospitalityAnalyses customer service resultsmonthly and identifies trendsConductscustomer service trainingPartners withDepartment Managers to develop strategies for keeping servicestandard alive within theirdepartmentProvides all new employees with acomprehensive induction program as part of the First 90 Days withBrand program to enable them to be orientated and efficientlyproductive from commencementCreates a workenvironment aligned with Brand s culture by designing conductingreporting all the management skills/ business skills training on aregular basis for Resorts/ Call Centres/ Branch Offices/ CorporateOfficeConducts management skills trainingand followsup with participants to assess application of newskillsEnsures that employees attend allstatutory training as scheduled; maintains and reviews trackingsystem regularlyMaintains a Training Rosterfor every training program delivered (Participants Details FeedbackScores Delivery Deck)Strategize DesignProduce eLearning Content on various learning programs required atthe Resorts/ Call Centres/ Memberships/ Branch Offices/ CorporateOffice

Requirements:Minimumof 67 years progressive core human resources and trainingexperience.
Must have Hospitality Membership& Hotel Sales BackgroundBachelor sdegree preferred certificate in related fielddesiredHotel Management Subject Knowledge(Front Office F&B Production & Service HousekeepingEngineering SOPs)BusinessSkillsHandson Experience working with Gen Zs& Gen AlphasExperiential LearningMethodologiesLearning Evaluation Frameworks(Kirkpatrick Philip ROI/ ROEMethod)eLearning (Production &Deployment) & Tech FriendlyMicrosoftExcel Advanced
training and development,salescoaching,learning management systems