SaaS Ops - Hyderabad, India - SkySys

    SkySys
    SkySys Hyderabad, India

    1 week ago

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    Description
    Position: SaaS Ops
    Location: 100% Remote (candidate can work from anywhere in India)
    Duration: Long Term Contract
    Working Hours: Indian time zone

    Responsibilities:
  • Participates as a member of a backend technical team. Performs basic analysis of functional or service requirements using fundamental understanding of Technology and Business process or problems.
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
  • Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area.
  • Partners with members of a given team or other teams as appropriate. Identifies potential escalations and proactively alerts management.
  • Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements, and verifies changes/solutions of medium complexity and risk.
  • This member needs to work in rotational shifts(Morning 8 AM to 4PM, Afternoon: 2PM to 11PM, Night: 10PM to 7 AM)
    • Desired Skills/Experience/Qualifications:
  • Bachelor's degree in Management Information Systems or Computer Science or equivalent experience and a minimum of 4 years of related experience
  • 1-7 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, microservices, serverweb related applications).
  • Intermediate skills in scripting and or programming language. Knowledge and experience with Observability products.
  • Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills.
  • Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.