Manager of Enhanced Customer Experience - Gurgaon / Gurugram - beBeeexcellence

    beBeeexcellence
    beBeeexcellence Gurgaon / Gurugram

    3 days ago

    Full time

    Job title: Quality Reviewer Manager

    Description

    Service Quality Excellence Manager

    • Lead a high-performance team to ensure exceptional service delivery and compliance.
    • Design, implement, and continuously improve quality monitoring processes.
    • Analyze performance data, provide actionable insights for productivity growth, and boost customer satisfaction.

    About the Job:


    A leading ITES company seeks an experienced Service Quality Excellence Manager for its Quality Assurance Team. The successful candidate will oversee audits, coach reviewers,

    drive continuous improvements,
    cultivate cross-functional collaboration to align quality goals with business objectives.



    Required Skills & Qualifications


      * 8+ years of overall Contact Centre experience

      * 2+ years in Contact Centre Quality Monitoring operations

      * Strong analytical (Excel) and presentation skills; experience presenting dashboards to stakeholders*.
    ,

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