Support Sales - Bengaluru, India - Aditya Birla Group

    Aditya Birla Group
    Aditya Birla Group Bengaluru, India

    3 weeks ago

    Aditya Birla Group background
    Description

    1) Job Purpose:

    This role is responsible for supporting the Sales & Marketing Activities of the Ceramics Team. The job profile is identified to play a vital role that calls for co-ordination with customers, plant, and to take care of customer support service activities.

    2) Key Result Areas:

    Key Result Areas ( Max 1325 Characters)

    Supporting Actions (Max 1325 Characters)

    Order & Finished Goods Management

  • Ensure order entry within 24 hrs of receipt of order.
  • Follow-up with plant for dispatch
  • OTIF Calculation
  • Co-ordinate with TM for hold release on a daily basis and give clearance to plant.
  • PFI to customer Co-ordinate with customers

    • Financial

  • Request for Credit check release as advised
  • Preparation of RCN in consultation with TM by 7th of every month
  • Sale intimation to Customer for payment
  • Sending Balance confirmation to customers and follow-up for payment
  • Provide UTR details to accounts for application in the same day.
  • Request for refund
  • Liability provision to be sent on the 1st working day of the month.

    • MIS

  • Preparation of Monthly Report for the region by 5th of every Month
  • Order booking Report on daily basis
  • Daily Transit/Stock report
  • Assist in Audit
  • Price circular on every price change
  • Order tracking Matrix
  • Daily Sales report
  • MTD Plant/Product wise booking
  • Monthly customer wise performance all India report

    • Co-ordination

  • Yearly visit to go-down and manage stock at lowest
  • Coordination with HO
  • Yearly visit to plant co-ordination
  • Visit to Customer - Need base
  • Support respective TM for specific customer
  • Coordination with customers and TM for sale projection

    • Digitalization

  • Ensure timelines for Ekayan testing and integration
  • Active involvement in Digitisation initiatives and projects
  • Active involvement in Digitalisation projects such as RPA.

    • Key Accounts Management

  • Support Respective TM for specific KEY Account
  • Improve customer satisfaction level by providing better services
  • Visit Key Account & Support KAM Activity

    • Safety

  • Safe working environment at work place for team members and visitors.
  • Ensure that basic safety practices at office and WFH and no unsafe condition at WFH/WFO
  • Covid -19 guideline to be followed at home and office.