Senior Product Manager - Mumbai, India - iimjobs

Description

Senior Product Manager - Customer Experience

Position:
Sr. Product Manager - Customer Experience


Job Location:
Mumbai


Job Type:
Permanent & Onsite (5 days working)

Experience: 5+ yrs


Qualification:
Bachelor's degree in a relevant field; MBA & additional certifications in product management are a plus.


Responsibilities:

• Drive the strategic vision and metrics for optimizing website customer journeys and funnels

- within the B2B manufacturing industry, focusing on delivering exceptional user experiences.

• Utilize advanced analytical skills to deeply understand customer behavior and pain points, translating insights into actionable strategies for continuous improvement.
• Collaborate closely with crossfunctional teams, including other product managers, to develop endtoend solutions that are userfriendly and measurable by metrics.
• Obsessively prioritize customer needs and preferences throughout the product development lifecycle, ensuring alignment with business objectives and industry best practices.
• Leverage a comprehensive understanding of the B2B commerce landscape to tailor website experiences that resonate with target audiences and drive conversions.
• Implement rigorous testing and experimentation methodologies to validate hypotheses and refine website strategies, always striving for incremental improvements.
• Foster a culture of datadriven decisionmaking within the team, using metrics to evaluate performance and guide future enhancements.
• Continuously monitor industry trends and competitor strategies to identify opportunities for innovation and differentiation in website customer journeys.
• Establish and nurture relationships with key stakeholders, gathering feedback and input to inform product roadmap decisions.
• Collaborate with product managers across different areas to ensure cohesive and seamless integration of website solutions into the broader product ecosystem.

Qualifying Criteria:

• Minimum of 5 years of proven experience in product management and have managed a team before
• Strong understanding of the product lifecycle from ideation to launch and postlaunch optimization and adoption
• Demonstrated ability to drive product vision, strategy, and execution
• Proficiency in conducting market research, competitor analysis, and customer feedback analysis
• Demonstrate infinite ownership to drive delivery across multifunctional teams
• Track record of successfully collaborating with crossfunctional teams, including engineering, design, marketing, and sales
• Experience in defining and analyzing product metrics to make datadriven decisions
• Excellent communication skills with the ability to articulate ideas and strategies clearly
• Proven ability to identify problems, propose solutions, and drive results
• Familiarity with agile methodologies and the ability to adapt to a fastpaced, dynamic work environment
• Entrepreneurial mindset with a focus on innovation and continuous improvement
• Inviting applications from Internet/eCommerce industry only. Candidates must be stable at career.