Customer Support Engineer - Palanpur, India - iMin

Description

• Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware)
• Build quality relationships with customers and managers
• Provide in-house technical support to sales staff
• Leading the design of the program for the customer
• Constantly collect and feedback on customers and the market's demand for the company's products
• Product-related testing as per customer application requirements

• After-sales technical support (training, maintenance, hands-on repair, remote support)
• Feedback product product-related issues to research and development personnel for improvement
• Summarize issues and organize them into technical questions on reporting
• Develop and produce quality guidelines materials as per customer requirements

• Good written and spoken communication skills, be able to report to supervisor overseas
• Support focus mind, capable to solve/simplify customer challenges
• Willing to learn and patience when dealing with tight timelines
  • Good analytic thinking and ability to solve technical problems
• Must be friendly, energetic, passionate independently

• Candidate must possess at least a Diploma/Bachelor's Degree in Computer/IT/Software/ Electronics/Electrical Engineering or the equivalent required
• Understanding coding is a must. Being able to do programming will be a bonus
• Technical competency in Android POS or any relevant experience will be a bonus
• Must have IT knowledge and hands-on person
• Well-disciplined and have an attitude to learning a new system