Seller Support Associate, Seller - Tamil Nadu, India - ADCI - HYD 15 SEZ - E55

    ADCI - HYD 15 SEZ - E55
    ADCI - HYD 15 SEZ - E55 Tamil Nadu, India

    2 weeks ago

    Default job background
    Full time
    Description

    • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
    • Demonstrates effective, clear and professional written and oral communication.
    • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
    • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
    • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
    Key job responsibilities

    • Respond to Seller Queries via Phone, Chat and Email
    • Handle queries from sellers across the world in their time zone
    • Follow available guidelines while handling contacts to ensure seller experience
    A day in the life

    • Ensure Tools and resources are working before handling a contact
    • Follow guidelines while responding to seller queries
    • Highlight issues through available mechanisms
    We are open to hiring candidates to work out of one of the following locations:

    Virtual Location - TN

    BASIC QUALIFICATIONS

    • 1+ years of customer service experience
    • 1+ years of driving process improvements experience
    • Speak, write, and read fluently in English
    • Experience with Microsoft Office products and applications
    • Experience with Excel
    • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
    PREFERRED QUALIFICATIONS

    • Candidates should have a passion for positive seller experience.