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    Department Manager - Bhopal, India - Shoppers Stop

    Shoppers Stop
    Shoppers Stop Bhopal, India

    1 week ago

    Default job background
    Retail
    Description

    JOB DESCRIPTION

    Role: Department Manager Preferably Female

    Reporting To: Unit Head

    People Reporting To DM: Customer Care Associates

    Qualification: Graduate/MBA/PGDBM

    Experience: Min.1 year Managerial experience

    Salary: Upto p.a

    Key Deliverables

    Achievement of Budgeted Plan

    • Works out action plans/tactics to match requirement

    Competition mapping

    • Identifies parameters to track competition
    • Builds resources and databases of information on an ongoing basis by networking
    • Creates an index and updates it

    Inventory Management

    • Does process mapping for movement of stocks from receiving bay to floor
    • Initiates stock-takes as per the agreed and laid down procedure
    • Ensures effective displays with the objective of achieving greater number of stock turns
    • Plans for perpetual inventory

    Customer care/customer service

    • Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
    • Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances

    Customer feedback

    • Sets up mechanism for recording of verbal complaints / suggestions
    • Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
    • Ensures in service recovery within agreed time-line (72 hours)
    • Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)

    Manpower availability

    • Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly

    Floor presentation

    • Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
    • Communicates the above to supervisors

    Arrangement of stock in space allocated as per plan

    • Creates display plan of merchandise for his sections on the basis of underlying principles
    • Communicates the display plan and the underlying principles to the supervisors for the purpose of execution

    Analysis and reporting

    • Analyzes available data, identifies causes and suggests solutions
    • Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
    • Ensures compliance

    Shrinkage control

    • Identifies most pilfered products and common methods of pilferage
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