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  • Bank Authorizer - Mumbai, India - IDFC FIRST Bank

    IDFC FIRST Bank
    IDFC FIRST Bank Mumbai, India

    3 days ago

    IDFC FIRST Bank background
    Description

    Job Title: Bank Authorizer

    Function/ Department: Branch Banking

    The role entails providing best-in-class customer service to become a banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build-up, cross-sales at the designated branch, and ensure regulatory requirements.

    Primary Responsibilities:

    • Daily customer engagement on assigned customer portfolio for CA/SA/TD build-up, Asset & Wealth cross-sell.
    • Deliver business target assigned as per performance scorecard.
    • Giving the client need-based product solutions, aligning client requirements with business specifics.
    • Assessing customer propensity and ensuring higher product penetration per relationship.
    • Referencing for more business from existing customers.
    • Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
    • Ensuring adherence to banking regulations & policies pertaining to Anti Money Laundering, know your customer (KYC), Data & Information security etc.
    • Assist in closure of all observations on audit report.
    • Client relationship management and customer services related to retail banking operations.

    Secondary Responsibilities:

    • Perform audit and ensure compliance to internal and external regulations and guidelines.
    • Provide best-in-class customer service to become their banking partner of choice.

    Education Qualification:

    Graduation: Bachelor's in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree.

    Experience:

    Minimum 3+ years of relevant experience in Banking or allied Business.


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