- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
- Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
- CANDIDATE PROFILE
- Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- CORE WORK ACTIVITIES
- Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees.
- Managing all day-to-day operations.
- Understanding employee positions well enough to perform duties in employees absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
- Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
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AsstMgr-Front Office I - Pune - Marriott
Description
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AsstMgr-Front Office I
Full time Marriott- Pune
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Front Office
Only for registered members Pune, Maharashtra
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Front Office
Only for registered members Pune City
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Front Officer
Only for registered members Pune City
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Front Office
Only for registered members Pune
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Front office
Only for registered members Kasba Peth, Pune, Maharashtra
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Front Office Assistant
Only for registered members Pune, Maharashtra
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Front Office Receptionist
Only for registered members Pune
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Front Office Executive
Full time Only for registered members Pune
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Front Office Executive
Only for registered members Pune
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Front Desk Officer
Only for registered members Pune
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Front Office Executive
Only for registered members Pune
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Front Office Manager
Only for registered members Pune
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Front Desk Officer
Only for registered members Pune
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Front Office Executive
Only for registered members Pune
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Front Office Executive
Only for registered members Pune, Maharashtra
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Front Office Executive
Only for registered members Pune, Maharashtra
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Front Office Associate
Only for registered members Pune, Maharashtra
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Front Office Executive
Only for registered members Pune
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Front Office Associate
Only for registered members Pune, Maharashtra