L2 production support - Hyderabad, India - Virtusa

    Virtusa
    Virtusa Hyderabad, India

    2 weeks ago

    Virtusa background
    Description
    L2 production support - CREQ186212 Description

    Responsibilities:

  • Monitor the applications Health/Errors and raise incident if any threshold breaches.
  • Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.
  • 1st line of support for customer issue.
  • Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.
  • Monitor the batches and rerun if needed, troubleshoot the logs if fails.
  • Continue to update the status to respective stakeholder.
  • Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.
  • Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).
  • Need to have strong analytical skills to identify any issue
  • ITIL knowledge is a must on INCIDENT and PROBLEM handling process
  • Knowledge on Java/J2EE will be an addon.
  • Knowledge on JBOSS/ Heap, Threads
  • Basics on Network fundamentals
  • Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.
  • Theoretical knowledge, ability to backup/retrieve data, File restore
  • Basic database knowledge with ability to query, write commands and automate scripts
  • Ready to support 24*7 Operations and on rotational shifts basis
  • The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.
  • Should have good communication and ability to manage stakeholders with on-time responses.

    • Qualifications:

  • or any full time Bachelor degree
  • Min of 4yrs experience in Linux/Unix environment
  • Basic knowledge on Applications and connectivity to DB
  • DB Knowledge. (DB2/Maria DB)
  • Banking knowledge will be add-on

    • Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business context menu

    Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills Windows Years of Experience 5 Travel No