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- Tour planning including revenue control and efficient supplier selection for different type of tours
- Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions
- Establish and keep a good relationship with all suppliers
- Ensure service bookings are planned as per logical itinerary routing
- Handle last minute changes when groups are on the road as well as emergency cases/calls wherever required
- To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the client
- Investigate and resolve service complaints
- Proactive communication with supplier for critical services
- Prompt communication within team about updates like special deals, closures or supplier feedback
- Support customer service team in event of major on-road issues
- Building rapport with tourism board to gather information new sightseeing or activities or restaurant information
- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations
- Coordination with Finance team for prepayments and query resolutions
- Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory)
- Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint)
- Planning and proactive work approach
- Hardworking and reliable
- Self-motivated and a good teamwork player
- Good negotiation skill
- Analytical thinking, attention to detail and accuracy
- Relevant experience of 6 to 8 years
- Good knowledge of destinations & service in Europe
- Experience of handling service reservations, customer support or product creation
- A team player, willing to get involved in broader issues, with a key focus on solving the requirements.
- A collaborative self-starter with hands-on experience and a can-do attitude.
- Having a pragmatic approach and the ability to address and solve challenges within a dynamic global environment.
- Focusing on accuracy and details while working towards multiple deadlines.
- Open-minded and with positive attitude, but also critically challenging existing processes and practices.
- A disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashion.
- Working in one of the world's leading multinational company.
- Probation period - only 3 months.
- Diverse & Inclusive culture.
- Learning Opportunity through an online learning platform with rich training courses and resources.
- Dedicated Employee Engagement Activities.
- Annual Bonus – as per company policy.
- Long Service Award.
- Paid leaves for Birthday and Wedding/Work Anniversary.
- Following insurance from Date of Joining:
- Annual Off-Site Team Building.
- End Year Party.
- CSR programs.
- Global Employee Engagement Events.
Destination Services Specialist - Mumbai, India - Kuoni Tumlare
Description
About the Business / Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
As the 'Destination Services Specialist', you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality.
Key Responsibilities
Other activities
Internal Communication
To Succeed in The Role, You Should Have
Knowledge & Skills
Experience and Qualifications
We Are Looking for a Person With:
What We Offer:
Group Medical Insurance with Sum Insured of up to 5 Lakh.
Term life Insurance - 3 times of your CTC.
Accidental Insurance - 3 times of your CTC.