Technical Support Associate Full-Time - Mumbai, India - HyreFox Consultants

    HyreFox Consultants
    HyreFox Consultants Mumbai, India

    2 weeks ago

    Default job background
    Full time
    Description
    v

    ComputerProficiency

    • Should know basics of computer and knowledge ofMS Office (Word, Excel, PowerPoint) and latest operating systems.
    • Typing test recommended at the recruiter level(greater than 30 words per minute)
    v

    AdditionalComments

    • Candidates should be open to a shift of 24x7.PreferredCompetenciesv
    CustomerFocus

    • Demonstrates a strong customer serviceorientation
    • Takes responsibility to follow up with customersto ensure their needs and expectations are satisfied and promises are keptv
    CommunicationSkills

    • Ability to effectively communicate his/herthoughts in a well-organized mannerv
    CustomerInteraction Skill

    • Friendly and upbeat style
    • Ability to handle difficult or irate customerseffectively
    • Ability to set expectations and deliverinformation in a positive and articulate wayv
    ProblemSolving Skills

    • Investigates and takes action to meet customer'sneeds
    • Solves routine problems effectively, gatheringthe information necessary from the customer
    • Applies systematic approach to solving problems/ logical reasoningv
    InterpersonalSkills / Team Working

    • Professional and positive in interactions withothers and is able to establish rapport quickly
    • Treats others with courtesy and respect
    • Able to adjust his/her behavior andcommunication to accommodate working styles and perspectives of diverseindividualsv
    ClientRelated information

    • One of the largest telecom organization,providing Mobile phone, Internet services across the globe in approx. 120countriesv
    ProcessRelated Information

    • Hired resources would manage inbound calls andprovides support / resolution to customer queries ranging from Customer Care,Billing & Technical Support queriesv
    InterviewRounds

    • RMG Screening as per the JD
    • Language Assessment – AI Tool based with outcomeof B2/C1/C2 Level
    • Recommended typing test for typing ability andaccuracy
    • HR / Offer discussion if selected.
    More details

    • Competency based Interview by Operations Panel
    • Educational Qualification-UG Can apply / AnyGraduate can apply.
    • Age
    • Communication- Shouldpossess excellent Voice English Communication skills
    • Versant Qualified at a B2/C1/C2 CEFR Levelproficiency
    • Work Experience 12 months to 18 Months (ICC) –U1 > 18 months (ICC) – U2
    • Versant Qualified at a B2/C1/C2 CEFR Levelproficiency
    .

    Other Details

    Keywords

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    .Industry

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    Internet/Ecommerce