Administrator II - Pune - confidential

    confidential
    confidential Pune

    6 days ago

    Full time ₹250,000 - ₹550,000 (INR) per year *
    Description
    • Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.
    • Execute routine maintenance tasks and system housekeeping activities
    • Work assigned support tickets through Service Now to resolution within defined SLO timeframes
    • Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
    • Maintain detailed ticket documentation and resolution records Provide root cause analysis for recurring issues Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
    • Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
    • Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities Participate in regular status meetings and project reviews
    • Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status Maintain comprehensive system documentation and configuration records
    • Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains

    Description

    • Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.
    • Execute routine maintenance tasks and system housekeeping activities
    • Work assigned support tickets through Service Now to resolution within defined SLO timeframes
    • Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
    • Maintain detailed ticket documentation and resolution records Provide root cause analysis for recurring issues Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
    • Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
    • Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities Participate in regular status meetings and project reviews
    • Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status Maintain comprehensive system documentation and configuration records
    • Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains
    * This salary range is an estimation made by beBee
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