Application Support Manager - Chennai, India - Virtusa

    Virtusa
    Virtusa Chennai, India

    Found in: Talent IN C2 - 1 week ago

    Virtusa background
    Description
    Application Support Manager - CREQ185636 Description

    ASM Resource

    8+ Years of experience.

  • Very good communication with client handling experience.
  • 2. Push backs, when required. Protect the team from improper work coming from client/other teams.
  • 3. Self driven on creating reporting without burdening the current team by himself using the data sources available.
  • 1. Make these reports cover daily, weekly, monthly views. Improvements to reporting as and when required.
  • 2. Escalation reporting and directing incidents which are not relevant to current team. Route to development teams to fix L3 issues (client or Virtusa) based on analysis.
  • 3. Trend reports.
  • 4. Predictions (BT has this done this)
  • 5. Dashboards
  • 4. Has hands on experience on ASM tools.
  • 5. Business Domain knowledge
    • Primary Location Chennai, Tamil Nadu, India Job Type Experienced Primary Skills Project Management Years of Experience 10 Travel No