Quality Assurance Manager - Delhi, India - American Chemical Society

Description

Position Summary

The Quality Assurance Manager is tasked with developing strategic direction for our QA practices, ensuring a culture of transparency and alignment with development priorities. This includes leveraging cutting-edge technologies and methodologies to embed industry best practices and Artificial Intelligence (AI) capabilities into our testing framework, thereby ensuring the delivery of superior-quality products.

The incumbent collaborates closely with cross-functional teams to infuse testing expertise, support development practices with AI-driven insights, and scrutinize service or performance gaps. This position requires robust analytical and decision-making skills, with responsibilities including conducting briefings, leading technical cross-functional meetings, and upholding a strong commitment to process improvement. Additionally, the QA Manager manages customer requests related to application functionality and defect resolutions, ensuring world-class customer service.

Work Design:

Operating under general management direction, the Quality Assurance Manager sets goals leveraging unit objectives and profound expertise in QA, digital transformation, and AI. This leadership role requires exceptional analytical and strategic thinking abilities, enabling the facilitation and participation in technical discussions, a strong commitment to workflow efficiency, and the highest service standards.

This is a leadership position that not only requires a deep understanding of QA principles and practices but also the ability to inspire and lead a team towards achieving excellence in all aspects of quality assurance. The incumbent's role is critical in supporting both cloud and on-premises testing environments, with a focus on delivering seamless, high-quality services and products that meet our customers' needs.

Key Responsibilities

• the planning and execution of automated and manual testing for multiple projects, including web services and mobile/OTT applications, ensuring high-quality release deliveries.
• the daily operations and priorities of the QA team, fostering consistent reporting practices and prompt resolution of customer issues.
• a profound understanding of Agile methodologies to enhance team agility and performance.
• and share knowledge of QA best practices within the team and across the American Chemical Society, contributing to a culture of continuous improvement.
• and implement strategic testing plans that address current business needs while anticipating future requirements.
• an exceptional ability to set realistic deadlines, manage team expectations, and deliver results on time.
• in cross-browser compatibility testing, website optimization, and performance troubleshooting to ensure seamless user experiences.
• a practical knowledge of client-side technologies such as JavaScript, HTML5, and CSS for robust browser application testing.
• thorough testing of mobile applications on iOS and Android platforms, with an understanding of the app submission process being beneficial.
• project management and customer service workflows, enhancing the efficiency of ticket resolution processes.
• and provide detailed reports and analyses as needed, supporting data-driven decision-making.

Skills and Experience

• deep expertise in automation testing tools and methodologies, driving the adoption of innovative testing solutions.
• a commitment to leadership by managing and mentoring QA team members, fostering individual and collective growth.
• outstanding communication, analytical, and time management skills, crucial for managing complex projects and teams.
• a teamwork-oriented approach, promoting collaboration and cooperative problem-solving within the team.
• debugging tools like Firebug, Fiddler, Charles, and Dalvik Debug Monitor for effective troubleshooting and quality improvement.
• a good understanding of version control systems like SVN and GIT, along with best practices for code management and collaboration.
• experienced in the deployment processes of web applications, ensuring smooth and reliable delivery of services.
• in utilizing team collaboration, defect tracking, and customer ticketing software to enhance operational efficiency.
• a strong foundation in project management applications such as Atlassian tools, facilitating effective project oversight and team coordination.

Qualifications

• degree in a relevant field or possess equivalent professional experience, often complemented by an advanced degree or significant job-related expertise, with over 10 years in the QA domain.