Network Operations Center Engineer - Vadodara, India - SI2 Technologies Pvt Ltd

Description

Job Title: NOC Engineer

Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT

Certifications: CCNA,MCSE, ITILv3

Experience: 3+ years

Job Location: Vadodara, Gujarat

Skills:

• Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic.
• Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre.
• Knowledge of Server , Network , Storage alerts and remediation.
• Understanding of IT Infrastructure Components.
• Good understanding of ITIL Processes like Incident, Problem, Change management.
• Working knowledge on ITSM tools like Service Now.
• Working Knowledge on General applications like MS Word, Excel, Power Point, Visio, etc.
• Good Communication & Interpersonal skills

Roles and Responsibility:

• Network/Server & Link Monitoring, Syslog monitoring.
• Proactive and Reactive Monitoring.
• Coordinate with ISP's in case of connectivity issues.
• Device performance monitoring (CPU Utilization, Memory Utilization, Error logs)
• Follow escalation matrix.
• Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.
• Perform L1 Troubleshooting on incidents
• Handle Service Requests.
• Prepare MIS data for assigned, resolved, pending, transferred tickets.
• Coordinate with other teams for various support/issues.
• Maintain Diagrams, Inventory, Update CMDB.
• Good knowledge of ITIL processes.