Dailer Operations - Sany, India - iMetrix Solutions Pvt Ltd

Description

CompanyDescription

iMetrix SolutionsPrivate Limited Established in 2015 iMetrix Solutions is an ISO

27001:2013 Certifiedwholly Indian owned operation based in Ghansoli (MBP) Navi

Mumbai. We haveextensive and robust Contact Center operations. We deliver a

comprehensive range ofContact Center solutions to our clients based in different

Domestic andInternational geographies.

RoleDescription

This is a fulltimeonsite role for a Dialer Operations Specialist. The DialerOperations

Specialistwill be responsible for managing optimizing and maintaining thedialer

infrastructureto ensure efficient operation of the contact center. This includes

monitoring dialerperformance managing campaigns and providing support to the

operations team.

Dailyresponsibilities:

Servicecreation and provide the dial plan for the service.

Creation of filters& assigning the proper filter.

Allocation of the agent s loginresources.

Resource groupcreation and E1 allocation.

Configuration of theinbound number and assigned to particular service and users.

Coordinate with theService providers for major problems related to dialer servers.

Coordinate withrespective service providers for issues regarding VOIP/PRI lines.

Automating the manualprocess in Lead management using SQL Server 2000 MS

Access and excel etc toachieve timelines.

Lead Management:Creation of tables for outbound dialing using SQL.

Taking proper backupof all important data time to time SQL database.

Cumulative End of Dayreports for delivery to clients.

Configuration ofmultiple VOIP accounts on Vicidial.

Qualifications

Should have worked on predictive Dialerslike Vicidial / Asterix/FreeSWITCH.

Strong analytical skills and attention todetail

Excellent communication skills both verbaland written

Prior experience in outbound dialingstrategies in telemarketing or collections campaign

for USA

Ability to work in a fastpaced environment

Aware of all complianceregulationsDOT/TRAI

Proficiency in call center technology anddialer management

Bachelors degree in Computer ScienceInformation Technology or related field

Experience with Avaya Genesys or otherdialer platforms is a plus

Thorough knowledge of Windows server ADand network equipment like switches and

firewall L1troubleshooting

genesys,trai,ms,freeswitch,dot,filters,vicidial,switches,excel,sql,telemarketing,avaya,asterix,sqldatabase,dialer management,collections campaign,dialerinfrastructure,dialer servers,dialer platforms,e1allocation,firewall l1,voip/pri lines,lead management,outbounddialing strategies,iso 27001:2013 certified,call centertechnology,resource group creation,windows server ad,sql server2000,provide the dial plan,end of day reports,configuration of theinbound number,allocation of the agent's loginresources