Customer Service Executive - Noida, India - QUAGMIRE IT SERVICES LLP

    QUAGMIRE IT SERVICES LLP
    QUAGMIRE IT SERVICES LLP Noida, India

    2 weeks ago

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    Description

    Customer Service ExecutiveGujarati (Candidate should understand and speak Hindior Englishalso)

    Gender: Male / Female age)

    Location :Noida(work from office)

    Qualification :12th / Undergraduate /Graduate

    Experience: 0 3yrs

    JobDescription:

    1. Resolve customercomplaints via Call.
    2. Responding promptly to customerinquiries.
    3. Making sure that customers Issues areattended and all of their concerns are resolvedimmediately.
    4. Ensure customer satisfaction and provideprofessional support.
    5. Comfortable with 24x7shift.

    JobRequirements:

    1.Candidate should understand and speak Hindi andEnglish also
    2. Rotational Shift / 6 Daysworking.
    3. Work From Office.
    4. Ensure that allthe Company Policies and procedures code of conduct and regulatoryguidelines are strictly complied to while servicing thecustomers.
    5. Suggest effective ways through which theClient can promote its products and services and increase customersatisfaction.
    6. Ensure that customers confidentialinformation is properly protected and only used for officialpurposes.

    JobResponsibilities:

    Resolve customercomplaints via phone email mail or social media.
    Usetelephones to reach out to customers and verify accountinformation.
    Greet customers warmly and ascertain problemor reason for calling.
    Assist with placement of ordersrefunds or exchanges.
    Advise on companyinformation.
    Take payment information and other pertinentinformation such as addresses and phone numbers.
    Place orcancel orders.
    Answer questions about warranties or termsof sale.
    Suggest solutions when a productmalfunctions.
    Handle productrecalls.

    PERKS &BENEFITS

    6 Daysworking

    Remote Work :

    No