Analyst, Service Management Platform - Chennai
Only for registered members Chennai, India
1 month ago
* This salary range is an estimation made by beBee
Job summary
The position is responsible for the operational support of our ServiceNow environment. This includes, but is not limited to, the 2nd level handling of Incidents, fulfilling Service Requests, coordinating Change Requests, creation of reports and dashboards, user and group management, as well as development activities.
Responsibilities
- Coordinate the daily operational activities related to Service Request fulfillment and Incident resolution.
- Be in direct contact with our end users to drive quick Incident resolution and request fulfillment.
- Document Standard Operation Procedures, Known Error Articles and user guides.
- Deploy the team's implementations on the production instance in the weekly release window.
- Develop high quality solutions on the ServiceNow platforms, considering ITIL and ServiceNow best practices.
Job description
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