Operations Manager - Hyderabad, India - Cygnet Global Resources

Description

Job Description

Job Title : Operations Manager

Client : Leading IT Client

Job Location : Hyderabad( WFO)

Notice : Immediate – 15 Days

Experience : 7+ Years

Working hours : 04:30PM to 01:30AM IST

• Bachelor's degree in Computer Science, Information Technology, or a related field;
  
• 7 + years of technical or functional product support experience in a IT related field, 5 + years of management in a client-facing support operation. Must have US client experience.
  
• Proven experience in a senior leadership role within IT applications development and support, preferably in a complex organizational environment.
  
• Strong technical expertise in applications development frameworks, methodologies, and tools, such as Agile, DevOps, BI,CRM, .NET, SQL, and web technologies.
  
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members and collaborate effectively with stakeholders.
  
• Experience with enterprise applications such as ERP, CRM, HRIS, and BI tools is desirable.
  
• Proven track record of successfully managing applications development projects, budgets, and resources, with a strong emphasis on delivering projects on time and within budget.
  
• Provide daily operational support for clients of RAS systems and services
  
• Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution
  
• Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and overtime as necessary
  
• Develop and document day to day processes for team collaboration, learning and training purposes
  
• Apply configuration changes to applications and servers to support business initiatives
  
• Be innovative in automating the daily routine tasks
  
• Ensure the efficient operation and maintenance of production systems
  
• Strong organizational skills and ability to multi-task in a high-pressure fast paced business environment required
  
• Strong background of managing challenging client feedback required
  
• Strong problem solving and analytical skills required
  
• Strong people management skills (coaching, conflict, resolution, mentoring).
  

Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field; 7 + years of technical or functional product support experience in a IT related field, 5 + years of management in a client-facing support operation. Must have US client experience. Proven experience in a senior leadership role within IT applications development and support, preferably in a complex organizational environment. Strong technical expertise in applications development frameworks, methodologies, and tools, such as Agile, DevOps, BI,CRM, .NET, SQL, and web technologies.