- Adhere to all company policies and procedures.
AR Caller - Chennai, India - Prolify
Description
Calling the Insurance companies (in US) and follow up on the outstanding Accounts Receivables.
Responsible for ensuring delivery to client in adherence with quality standards.
Monitor customer account details for non-payments, delayed payments and other irregularities.
Review and report on AR aging to ensure acquiescence.
Expedite calls to the supervisor when there is a delay in closure of transaction or crossing the processing time line as per contract.
Analyze and call on new accounts and follow established procedures for processing payments and recommend improvements.
Process and follow up on appeals to insurance companies.
Assist in finding resolution of the outstanding issues on the AR claims.
Address all the rejections, denials and unpaid claims in timely manner.
Follow the procedures as per the SOP and document/report whenever the changes needed.
Calling the patients to follow up on the outstanding Patient Account Receivables.
Attending the patients/Insurance inbound calls and make the necessary document based on the actions.
Take respective actions on all the correspondence within the timeline mentioned in SLA.
Document all the activities in the control log.
Meet productivity standards as set by the department.
Assist with month-end closing activities.