- Call Management Monitoring of dealers complaints coming to Call Center; Review of the complaints ,Resolution, Analysis. Meet Key Customers/ Dealers periodically & track those meetings.
- Metrics on TAT & SLA adherence; quality of service.
- Mobility Ensure 100% service mobility adoption by Technician,EFFR reports Generation & Spares indenting thru app only.
- Service Network Market Mapping, Review of the network periodically to be presented by Service Manager quarterly in branch.
- Spare Parts Management Plan MSL at Branch /Channel. Coordination with Central Parts Center.
- Revenue Operations Track & improve retention & conversion rates.AMC offers through system.AR Management Collections of the receivables in time & focus on bad debts.
- Skill Building Ensuring Trainings are budgeted, planned & held diligently in region.Support / Drive 'Train the trainer' training for WCCD / ESSD / MSSD Channel partners.
- Quality Cumulating the Product failure data for the Region. The data needs to be sent to factory for improvements and resolutions periodically.
- EHS Drive EHS across the Region. Technician trainings on safety along with PPE issuance. Safety talk within branch on weekly basis.
- Projects Overview the Operations, Projects Monitoring & business support. Training on Install quality. Drive this thru metrics on projects sites visited, commissioning's & trainings.
- Values Ethics & compliance: Sustained communication on code of ethics.
- Make yourself a priority with flexible schedules, parental leave
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
Divisional Manager,-LC Service - Jaipur, India - Carrier
Description
About the role
This role participates in the coordination of Distribution Channel Management activities and sets day-to-day operational objectives for the team. May be responsible for making necessary changes to processes or standards in operational plans in order to establish distribution channel management strategies.
Key Responsibilities:
Minimum Requirements:
We are looking for someone with 10-12 years of experience in HVAC industry
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .