Cisco UCCE L2 Engineer – Contact Center - Navi Mumbai

We are looking for enthusiastic and customer-focused professionals to join our Wealth Contact Center team. The role involves engaging with customers through inbound and outbound calls, understanding their financial goals, and pitching suitable wealth management and investment pro ...

The candidate will lead contact center operations for banking processes. · Plan manpower requirement basis business projectionsEnsure all SLAs / KPIs are met month on monthPublish key metrics including volumes,TATs and other CX metrics on a regular basis, valid_job:1} }' 'as ...

Lead a Contact Center Operation. · Ensuring all KPI at the contact of Average calls per agent Service level Average speed to answer Average handle time Abandon rate Call Quality and C-sat scores are met. · Forecast accuracy by Conducting effective resource planning to maximize th ...

About Us · Join us at Orange Business · We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. · Every day, you will collaborate with a team dedic ...

Key Responsibilities · Oversee B2C telesales operations and ensure KPI/SLA achievement. · Drive sales strategies, monitor performance, and implement corrective actions. · Manage team leaders and agents; conduct trainings, reviews, and coaching. · Maintain strong client relationsh ...

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. · Perform identification of failure points, troubleshooting and resolution for Genesys & FC ...

About Us · Join us at Orange Business · We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. · Every day, you will collaborate with a team dedic ...

Job Title: Cisco UCCE L2 Engineer – Contact Center & Collaboration · Experience: 4–7 Years · Employment Type: Full-Time · Domain: Cisco Collaboration / Contact Center · Job Summary · We are looking for a Cisco UCCE L2 Engineer with hands-on experience in Cisco Unified Contact Cen ...

Job Title: Associate Contact Center Chat Operations · 1. Query Handling & SLA Management · Respond to member/employer queries via chat within agreed SLAs/TATs. · Maintain personal work queues and provide status updates to supervisors. · 2. Communication & Case Resolution · Draft ...

As Customer Service Officer, you will be the primary point of contact for clients calling in with inquiries regarding their home loans. Your core mission is to provide an exceptional experience ensuring customers feel confident and supported throughout their mortgage journey. · K ...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...

Hiring for customer care executive in Mumbai with experience and hike on last drawn salary. · ...

Respond to medical information queries and handle product quality complaints. · ...

· Job Description: · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Center Voice ) · HRO (Contact Cente ...

We are looking for an experienced L2 Engineer to support and manage the cloud contact center platform. · Provide L2 support for the production contact center environment. · Troubleshoot SIP signaling, RTP/media, call routing, IVR, dialer, and agent issues. · ...

The 360° Recruitment Consultant – BFSI & Contact Center will acquire new clients, handle end-to-end recruitment, source candidates via job portals and follow up on offers.Acquire new clients (BPOs, Fintechs, DSAs, Insurance vendors) · Cold call HRs / business owners and close hir ...

Vodafone Idea Limited seeks an experienced Contact Center & Backoffice Technical Support Lead to manage connectivity and uptime for inbound/outbound/BO systems and applications with IT help. · ...

· Job Description: · Job Purpose: · To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards. · Key Responsibilities: · Strategic ...

Hands on oversight of healthcare operations across Member Call, Provider Call etc. · Strong understanding of healthcare offerings in contact center environment. · Must have exposure of US Healthcare Member and Provider side of business. · ...

This role is ideal for those who excel in communication and have a persuasive nature. · ...