Hiring #Team Leader with Team - Noida - confidential

    confidential
    confidential Noida

    21 hours ago

    Full time
    Description

    Process Management – Cruise Booking (PPC Calls):

    • Lead and manage a team of sales executives handling inbound PPC calls related to cruise bookings for US customers. Ensure high conversion rates and customer satisfaction.

    Team Leadership:

    • Bring an existing, experienced sales team along. Provide guidance, training, and motivation to ensure individual and team targets are achieved.

    Performance Monitoring:

    • Track daily sales, monitor call quality, and review team KPIs. Implement strategies to improve performance and productivity.

    Sales Strategy & Execution:

    • Develop and implement sales techniques tailored to cruise booking and upselling. Maximize revenue through strategic lead handling and effective communication.

    Training & Development:

    • Coach team members on cruise packages, pricing, sales objections, and customer handling. Ensure adherence to quality and compliance standards.

    Shift & Schedule:

    • Work in night shifts (aligned with US time zones) with a 5-day working schedule to support work-life balance.

    Candidate Requirements:

    • Experience: Minimum 3 to 5 years in sales, with at least 1–2 years as a Team Leader in a US travel sales process (preferably cruise or flight sales)
    • Team Requirement: Must bring an existing team of experienced US travel/cruise sales agents
    • Communication: Excellent communication, leadership, and people management skills
    • Shift: Night shift (US timings)
    • Schedule: 5 days working

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