Solutions Engineer - Bengaluru, India - Whatfix

    Whatfix
    Whatfix Bengaluru, India

    2 weeks ago

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    Description
    Who are we?Whatfix is the

    #1 Digital Adoption Platform

    (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has five offices globally in the US, India, UK, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised

    $140 million

    to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments."Hustle Mode ON"

    is the motto we live by.
    Whatfix has been named among the

    top 20

    B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
    With YoY revenue growth of over

    300%

    , we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the

    SaaS 1000 list

    .Recognized by Gartner as a

    'Global Market Leader'

    in the digital adoption space, and listed by LinkedIn among one of the

    Top 5 startups in India

    in 2020Listed

    #143

    fastest-growing company in North America 2021 as per and recognized as


    Great Place to Work Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer InsightsThis is what our investors have to say - || || ||Role:Solutions Engineer is a post sales strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation, and adoption of Whatfix products.

    It entails client engagement, content creation, writing code and collaboration with internal teams to help customers achieve their desired outcomes.

    Solutioning -Onboard Customers and their applications onto the Whatfix Platform.
    Implement, configure and integrate Whatfix features and Analytics with customer's Enterprise applications.

    Customize Whatfix product based on Customer requirements leveraging HTML, JavaScript and CSS.Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform.

    Serve as the single point of contact for technical issues, coordinate with Customer Success, Engineering, and Product teamsConsulting -Understand Business Objectives, application landscape and processes.

    Consult, ideate, and propose optimal digital adoption solutions and use cases using the Whatfix Product EcosystemCreate Content using the Whatfix Platform to suit the customer's use cases.

    Technical Chops

    • Javascript, CSS, HTML, REST API. A knack for understanding systems, architecture and security aspects.
    What are we looking for?A bachelor's/Professional degree.

    A background in Solutions/Customer Success/Professional Services is preferred with 2-8 years of relevant experienceTechnical chops:

    Javascript, HTML & CSS, REST API, a knack for understanding systems, architecture, and security aspects.

    Comfortable working in a dynamic and evolving environmentAbility to travel to Client locations as requiredKnowledge of applications like ERP, CRM, CLM, etc.

    such as Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
    Perks & Benefits (India)

    Best-in-class medical insurance coverageFree lunch & dinner buffetDoorstep cab drop facilityPlease Note:
    We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;