Marketing Application Support Analyst 2 - Bengaluru, India - Epsilon

Description

Job DescriptionWhy we are looking for youYou have good experience in Campaign management tool administrationYou are good at Unica and Adobe Campaign installation and upgrade on WindowsWhat you will enjoy in this roleAs part of the Epsilon Data Platform Martech services team you will enjoy working on vast variety of Campaign management toolsYou will have the opportunity to be part of a global team supporting clients in many industry verticalsWhat you will doWork with different groups to design, test, and maintain complex Campaign deployments with tools like Unica and Adobe CampaignMaintain user accounts following security guidelines, license agreements and access requirementsSupport and troubleshoot production systems as required, optimizing performance, resolving production problems, Implementing minor patch updates and major version upgrades.

Perform problem solving, debuggingSupport the monitoring of system loads, enhancement of reports/queries and other ongoing support tasksWork in conjunction with network administrators, database administrators, and security personnel, to provide architecture solutions and administration guidelines for Unica and Adobe CampaignShould be able to triage database performance issues with SQL being sent to the database from the campaign processingTroubleshooting the issues/errors in the Campaign Applications.

Monitoring system health, provide input for the application server, and DB server cleanup activities.
Follow provided recommendations for upgrades and own installs of new environments

Qualifications2-5 years of combined experience with administration of Unica and Adobe CampaignExperience with Adobe Campaign Classic – Workflow activities, Delivery activities, Technical workflows, User and Role AdministrationExperience with Unica Campaign flowcharts,custom macros,loaders,segments,raw sqlDetail-oriented, able to multi-task, prioritize and able to quickly change prioritiesWork prioritization, planning, and sense of urgencyExecuting functional, data level, and system level testsAnalytical and problem solving skillsTwo (2) years of experience with Architecture and Design is desirable but not requiredExperience with Windows server with good knowledge on WebsphereExcellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customersSQL for data analysisStrong analytical and problem solving abilities

Required Certifications:
Administration certification with any Campaign tool is a plus.

Additional InformationEpsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.