- To ensure self and team handles all Guest concerns during the shift
- To respond to all Guest feedback with action plans to address opportunities
- To coach team on hospitality standards
- To communicate Guest feedback to the team and involve in action plans to resolve issues
- To ensures all training and reference materials are available and used by the team
- To execute processes that ensure the restaurant meets safety and sanitation standards
- To execute processes that ensure inside and outside cleanliness standards are met
- To ensure shift is appropriately staffed to achieve service with speed goals
- To treat all team members fairly and with respect
- To provide coaching to team members to improve performance and ensure their growth.
- To recognize team members for demonstrating desired behavior and performance
- To ensure no team members is placed in position until all training is complete
- To provide regular communication to team including goals and results
- To use team member feedback to improve restaurant performance
- To train, retain, and develop team members that improve the Guest experience
- To execute cross training and deployment
- To hold team members accountable for their behavior and performance
- To delegate appropriately to team based on their skill level
- To maintain appropriate staffing levels to meet business needs
- Involves entire team by communicating goals, results, and action plans
- Ensures each shift is appropriately staffed to meet hospitality with speed goals
- Ensure all products are available to Guests every shift and execute all products to standard
- Utilizes appropriate suggestive selling
- Complete all self-audits during the shift and review previous actions plans to address opportunities
- Manages cash loss through cash control procedures
- Follows a maintenance schedule for equipment and facility
- Sets shift goals and track results
- Involves entire team by communicating goals, results, and action plans
- Discusses issues with other managers
- Discusses shift plans with team
- Involves entire team by communicating goals, results, and action plans
- Makes adjustments to assignments during the shift to achieve goals
- Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
- NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery
- Channel wise Ops KPIs during the shift :
- Dine In Q Time / Order taking time & Serving time
- Take Away Q Time / Order taking time & Order ready time
- Drive N Pick Order assembling time / Order ready time & Order delivered time
- Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time
- Team member training / Retention & Attrition
- Internal & External audit scores
- Hotel Management Degree/Diploma Or Graduation
- 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level
- Appetite to learn quickly and work with a sense of urgency
- Result oriented, hands on approach, quick action approach
- Excellent Communication Skills, Team Building Skills & Problem Solving Skills
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Shift Manager - Secunderabad, India - Jubilant Foodworks
Description
Popeyes (Jubilant foodworks Ltd.) Hiring Shift Manager / Assistant Restaurant Manager for Hyderabad
Interested candidates can share their resume to
Contact
1. JOB DETAILS:
Position Title : Shift Manager/Assistant Restaurant Manager
Reports to : RGM / Dy DM
Department : Operations
Division : JFL- Popeyes
2. JOB PURPOSE : Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers
Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards
3. KEY ACCOUNTABILITIES: Description
Leads Operational Excellence and the Guest Experience:
Builds Team Talent:
Drives Sales Growth:
Planning and Communication:
4. Performance INDICATORS :
5. QUALIFICATIONS, EXPERIENCE, & SKILLS:
