Guest Relationship Executive Restaurant Sweet stallFemale - Tiruchirappalli, India - Kaarlo Training & HR Solutions Pvt. Ltd.

Description

As a GuestRelationship Executive in our restaurant you will be responsiblefor ensuring a positive and memorable experience for our guests.

You will be the face of the restaurant providing excellent customerservice addressing guest concerns and building lastingrelationships to enhance the overall diningexperience.

Requirements

Experience:1 to 3 years as Guest RelationshipExecutive in Sweet Stall

Welcomeguests upon arrival with a warm and friendlydemeanor.
Manage the reservationsystem efficiently ensuring accurate seatingarrangements.
Escort guests totheir tables and provide assistance asneeded.

CustomerEngagement:
Interactwith guests to understand their preferences andneeds.
Proactively address guestinquiries and concerns ensuring a high level ofsatisfaction.
Collect feedback andsuggestions from guests to improve servicequality.

Special Occasions andCelebrations:
Identifyspecial occasions or celebrations and make appropriate arrangementsto enhance the guestexperience.
Coordinate with thekitchen and other staff to ensure seamless execution of specialrequests.

Maintaining GuestRecords:
Keepa record of guest preferences special requests and contactinformation for futurereference.
Utilize guestinformation to personalize their experience during subsequentvisits.

Upselling andPromotion:
Recommendspecial dishes promotions and upsell additional services to enhancethe overall guest experience.
Stayinformed about menu items promotions and special events to provideaccurate information toguests.

ConflictResolution:
Addressand resolve guest complaints and concerns promptly andeffectively.
Escalate issues tothe management whennecessary.

Collaboration withOtherDepartments:
Coordinatewith the kitchen serving staff and management to ensure smoothoperations.
Communicate guestpreferences and special requests to the relevantdepartments.

Maintaining aPositiveAtmosphere:
Ensurea positive and welcoming atmosphere in therestaurant.
Uphold cleanliness andhygiene standards in the guestareas.

Benefits

Salary15K TO18K
PFAnd ESI
SalaryIncentivesFree Food andAccommodation

Experience: 1 to 3 years as Guest Relationship Executive in SweetStall Welcome guests upon arrival with a warm and friendlydemeanor.

Manage the reservation system efficiently, ensuringaccurate seating arrangements. Escort guests to their tables andprovide assistance as needed.


Customer Engagement:
Interact withguests to understand their preferences and needs. Proactivelyaddress guest inquiries and concerns, ensuring a high level ofsatisfaction. Collect feedback and suggestions from guests toimprove service quality.


Special Occasions and Celebrations:
Identify special occasions or celebrations and make appropriatearrangements to enhance the guest experience. Coordinate with thekitchen and other staff to ensure seamless execution of specialrequests.


Maintaining Guest Records:
Keep a record of guestpreferences, special requests, and contact information for futurereference. Utilize guest information to personalize theirexperience during subsequent visits.


Upselling and Promotion:
Recommend special dishes, promotions, and upsell additionalservices to enhance the overall guest experience. Stay informedabout menu items, promotions, and special events to provideaccurate information to guests.


Conflict Resolution:
Address andresolve guest complaints and concerns promptly and effectively.
Escalate issues to the management when necessary.


Collaborationwith Other Departments:
Coordinate with the kitchen, serving staff,and management to ensure smooth operations. Communicate guestpreferences and special requests to the relevant departments.


Maintaining a Positive Atmosphere:
Ensure a positive and welcomingatmosphere in the restaurant. Uphold cleanliness and hygienestandards in the guest areas.