Desktop Support Specialist - Bengaluru, India - Tranzeal Incorporated

    Tranzeal Incorporated
    Tranzeal Incorporated Bengaluru, India

    1 week ago

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    Description

    Job Title:
    Desktop Support Specialist IILocation:Bangalore, KA12+ Months Contract role

    Duties:

    Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/softwareBase level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEsFollow SOP documentation and escalate issues appropriately to higher-level staffManage individual workflow and maintain current ticket queue via IT ticketing systemDevelop and maintain a productive and professional relationships with user basePlan, coordinate and support the onsite, online, and hybrid events with IT/AV enabledSkills:Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members requiredRecent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devicesRecent experience with remote access and remote-control tools to support remote employees.

    Zoom, MS Remote Desktop, etc.
    Recent involvement in supporting large group events with IT/AV equipment operationExperience with office space IT Facility design, build, and maintenance support