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    • Client Servicing Manager - Gurugram - Nothing Else Matters

    Nothing Else Matters
    Nothing Else Matters Gurugram

    3 weeks ago

    Default job background
    Marketing / Advertising / Public Relations
    Description

    Client Servicing Manager (Tech/FMCG Background)

    We are seeking a highly skilled Client Servicing Manager to join our team at NEM Digital. As a key member of our agency, you will be responsible for ensuring client relationships are nurtured and work delivered is of the highest quality.

    Key Roles & Responsibilities:

    • Client Strategy & Digital Leadership:
      • Formulate and oversee strategy: Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.
      • Client integration: Take the lead in integrating and aligning the client's media efforts across digital channels, acting as the cornerstone for future work.
      • Research and data insights: Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.
      • Innovative solutions: Continuously identify new, innovative opportunities that add value to the client's business and align with their long-term goals.
      • Platform mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client's digital strategy. Be a driver for scaling digital opportunities.
    • Client & Team Relationship Management:
      • Media and partner relations: Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client's needs and vision.
      • Team collaboration: Lead and manage internal teams effectively, ensuring that assignments are organized and executed efficiently. Provide guidance and mentorship to junior team members.
      • Client communication: Build and maintain a deep understanding of your client's business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.
      • Regular reporting: Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.
    • Project & Resource Management:
      • Timely delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard.
      • Client requests: Serve as the first point of contact for clients' project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.
      • Resource management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.
      • Problem solving: Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance.
    • Leadership & Development:
      • Team leadership: Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.
      • Training and development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.
      • Client development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.
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