Project Manager - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    4 days ago

    Full time $1,000,000 - $1,200,000 (USD) per year
    Description

    Key Responsibilities

    Project Management

    • Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines.
    • Coordinate cross-functional teams including engineering, vendors, field dispatch and client support.
    • Manage risks, issues, and dependencies, escalating where necessary.
    • Monitor resource utilization and change control for active NOC projects.
    • Client-Facing Communication & Reporting
    • Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters
    • Prepare and deliver clear, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence.
    • Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution.

    Incorporate client feedback into process improvement initiatives and team planning.

    Operational Oversight

    • Partner with NOC leadership to ensure daily operations align with defined processes and standards.
    • Drive incident response and resolution efforts with a strong sense of urgency, ensuring minimal impact to operations and client environments
    • Ensure incident, change, and problem management processes are followed consistently.
    • Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows.
    • Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence).

    Internal Stakeholder Engagement

    • Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals.
    • Coordinate feedback loops between technical teams, client representatives and leadership to drive service excellence.
    • What you will bring to the team:
    • A proactive mindset and strong sense of urgency in addressing incidents, escalations, and stakeholder communication.
    • Demonstrate success in client-facing roles with direct responsibility for communication and service reporting.
    • Strong understanding of incident management, change control, and service desk processes.
    • Familiarity with tools such as , ServiceNow, AT&T and Granite Portals, etc. and internal ticketing systems.
    • Excellent communication and presentation skills; capable of articulating technical issues and resolutions to non-technical audiences.
    • Proven ability to manage multiple concurrent tasks and stakeholder expectations.
    • Strong understanding of network infrastructure (LAN/WAN, SD-WAN, firewalls, VPNs) and security technologies (SIEM, IDS/IPS, endpoint protection, cloud security).
    • Experience working with retail clients or in a retail IT environment is a strong plus.
    • Excellent communication, stakeholder management, and leadership skills.
    • Experience working with US-based clients and managing remote/global teams.
    • Education/Qualifications:
    • Bachelor s degree in computer science, Information Technology, or related field.
    • PMP, PRINCE2, or equivalent project management certification and ITIL certification.
    • 5 - 7 years of experience in IT project management, with at least 3 years in network and security domains.
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