Lead Consultant - Hyderabad / Secunderabad, Telangana - Genpact

    Genpact
    Genpact Hyderabad / Secunderabad, Telangana

    4 days ago

    Full time ₹2,000,000 - ₹4,500,000 (INR) per year * Sales
    Description
    Ready to build the future with AI
    At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge.

    Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

    From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

    If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

    Genpact (


    NYSE:
    G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.

    Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

    Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
    Inviting applications for the role of Lead Consultant - Digital Communications Engineer

    A Digital Communications Engineer is responsible for the design, analysis, implementation, and optimization of digital communication systems that transmit data reliably over wired and wireless channels.

    The role focuses on physical-layer signal processing, communication algorithms, and system performance under real-world channel impairments.
    Responsibilities
    Focused on supporting reliable, real time customer communications in a fintech environment.


    API Driven Communications:
    Design and maintain APIs that trigger automated customer notifications (e.g., OTPs, alerts, reminders).


    Omnichannel Messaging:
    Manage SMS, Email, Voice (VoIP), and Push Notification channels to ensure consistent delivery and user experience.


    Platform Reliability:
    Maintain 99.9% uptime for communication gateways and routing services critical to customer authentication and transactions.


    Security & Compliance:
    Implement encryption, privacy best practices, and regulatory controls (e.g., TCPA, PCI DSS, data retention policies).


    Contact Center Support:
    Maintain and optimize IVR flows, call routing, and integrations with CRM/servicing tools.


    Monitoring & Troubleshooting:
    Run diagnostics and perform rootcause analysis for delivery issues (e.g., failed OTPs, dropped calls).
    Qualifications we seek in you
    Minimum Qualifications

    Messaging Platforms :
    Experience with at least one major provider (e.g., Twilio or SendGrid).

    Voice/Telephony :
    Understanding of SIP and VoIP fundamentals.

    Cloud Services :
    Basic experience with AWS or Azure communication services.

    APIs & Development :
    Ability to work with REST APIs basic scripting in Python or

    Monitoring & Logs :
    Ability to troubleshoot using cloud logs and message delivery reports.

    Networking Basics :
    Understanding of TCP/IP and DNS required for communication flow troubleshooting.


    Regulated Industry Experience:
    Exposure to fintech, banking, lending, or similar compliance driven environments.


    Strong Troubleshooting:
    Skilled at identifying why specific communications fail (e.g., carrier rejection, routing error).


    Cross Team Collaboration:
    Work closely with Product, Security, Engineering, and Customer Support teams.


    Documentation Discipline:
    Able to maintain workflow diagrams, routing logic, and communication SOPs.

    Preferred Qualifications/ Skills
    .Bachelor's degree in Computer Science, Telecommunications, Electronics, or related field
    Why join Genpact
    .Lead AI-first transformation - Build and scale AI solutions that redefine industries
    .Make an impact - Drive change for global enterprises and solve business challenges that matter
    .Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
    .Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
    .Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
    .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

    Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

    Let's build tomorrow together.

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

    Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

    Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
    * This salary range is an estimation made by beBee
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