No more applications are being accepted for this job
- 2 years of work experience in Customer service in the voice and Chat process.
Customer Service Executive - New Delhi, India - FABINDIA LIMITED
Description
JOB SPECIFICATION:
(QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)
Years of Functional Experience:
Degree/Diploma:
Any Graduate
Knowledge & Skills:
Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship management
KEY RESPONSIBILITIES:
Customer ServiceTo answer calls professionally, obtain details of queries on billing, products or concerns, or any other concernTo keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TATHighlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age.
Adherence to ProcessTo ensure that processes laid down for the department are being adhered to while performing duty at the workplace.
Please send your resume to