Network Application Engineer ll - Bengaluru, India - Aryaka

Description

Network Application Engineer llAre you a seasoned networking enthusiast with a passion for tackling complex challenges? Do you thrive on providing top-notch technical support and building positive customer relationships? If so, we have an exciting opportunity at Aryaka to join our team as a

Network Application Engineer

.Qualifications-Bachelor's Degree in Computer Science, Information Technology or similar.2-4 years of experience in Networking Industry. Customer facing experience is an advantage.
Preferably from TAC expertiseResponsibilities

• Team Player with positive mental attitude.

Excellent written and verbal communication skills.
Excellent analytical and problems solving skills.
Hard working, focused and result orientation personality required.
Able to handle the work independently with less supervisionScript Automation authoring capability (preferably in Python/Shell)Robotic Process Automation (RPA) creating capability using any Macro or Record-and-Play software (preferably Selenium, Automation Anywhere)Technical Skills Required


–Networking:
OSI Layer, Knowledge of Switches, Routers, Firewalls, LAN (Switching), WAN (GRE), TCP/IP Suite & UDP

Security:
IPSec

OS:
Knowledge of Windows is must & Linux (any flavour) preferred.

Willing to work in shifts(24/7)Bird's eye view of your role –Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Aryaka Core Networks.

Taking over escalated issues from L1s in a timely manner & and working with various stakeholders such as customers/engineering to arrive to a swift resolution.

Also, if required, appropriately escalate the issues to the next level.
Give constructive feedback on the process and the tools to improvise the same.

What will you bring –Ensure to assist the Shift L1s with daily working of monitoring & basic diagnosing of network related issues and drive them to closure.

Research alternative solutions or workarounds.

What are your performance objectives –Assist the monitoring and L1 team in monitoring the health of the Aryaka Core Networks and Customer's network.

Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.
Escalating to Technical Leads/Escalation Engineers & follow-up on the issue for closure.
Proactive Problem Management of certain critical accounts.

How will your lofty goals be translated into specific actions / short term goals –Implement regular upgrades to the networks.

Document the issues and solutions in the Knowledge Base.
Willing to work in Shifts round the clock in a 24x7 environment on Rotational basis.
Mentor the L1 engineers to bring them into the system.
Ensure proper shift/task handover is done to the next shift.
Holding technical training for the team members to enhance their skills.
Cross team functioningWhat's in it for you? (EVP – Employee Value Proposition) –Work for a global, fast-growing SD-WAN innovator.
Be a part of a company culture that embraces diversity and inclusivity.
Aryaka was named one of the INC. magazines best places to work for 2020