- Be a part of a team that thrives on creativity and innovation in the live streaming and social gaming space.
- Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity
- Create at the intersection of RTC, AI, Games, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence
- Working with a world-class team, high-performance team that constantly pushes boundaries and limits, redefines what is possible
- Fun and work at the same place with an amazing work culture, flexible timings, and vibrant atmosphere
- Responding promptly to user inquiries and providing effective support.
- Resolving user issues and ensuring a high level of satisfaction.
- Collaborating with cross-functional teams to address user needs and concerns.
- Contributing to the improvement of our support processes.
- Bachelor's degree or equivalent work experience.
- Proven track record in a customer support role.
- Strong communication and problem-solving abilities.
- Proficiency in both Hindi and English languages.
- 2 to 4 Yrs Experience
User Support Specialist - Bengaluru, India - Eloelo
Description
Exciting Opportunity at Eloelo: Join the Future of Social Media with India's largest Live Streaming & Social Gaming Platform
Are you ready to be a part of the dynamic world of live streaming and social gaming? Look no further Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore.
About Us:
Eloelo stands at the forefront of the creator economy, live streaming & gaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms, and captivating live games. Our platform has successfully attracted audiences from all corners of India, providing a space for self-expression, and communities to thrive.
Recent Milestone:
In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.
Why Eloelo?
Key Responsibilities:
Qualifications:
The addition of a User Support Executive is vital to meet the escalating queries of our user base. This role will play a pivotal part in enhancing user satisfaction, addressing issues efficiently, and fostering positive user relations. I firmly believe that hiring a User Support Executive will strengthen our support infrastructure and significantly contribute to achieving our user satisfaction objectives.