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- The implementation specialist focuses on customer interaction by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty.
- Educates and excites customers by answering their questions, and queries and providing a tailored experience based on their interests and needs.
- The role includes being a key field partner for technical teams, working closely with customers, and assisting initial sales and delivery to customers who require advanced technological designs and services.
- Follow the root cause analysis for every issue a customer reports and revert with an outcome in due time per the agreed SLAs.
- Escalate complex requests & incidents that exceed your level of competence to the technology team;
- Work with the Sales team for product demos.
- Extensive Expertise in the travel industry for a customer-facing role (value add if previously worked with Travel technology companies)
- Should have broad knowledge and understanding of online reservation Tools (Flights, Hotels, Holidays, etc.)
- Excellent communication skills with an advanced level of English (speaking & writing is a must)
- Should have experience in project delivery and Travel Technology product implementation
- Ranked in Deloitte Technology Fast 500 EMEA.
- Software localized in more than 50 markets worldwide.
- More than 20 years of helping companies grow their travel business.
- dcs plus is recognized by Deloitte's 2020 Fast 50 program with the Impact Star Award.
- Global Presence - We have offices in Bucharest, Dubai, Singapore, Argentina, and Gurgaon
Travel Technology Implementation Specialist - Gurugram, India - dcs plus
Description
Minimum 5 years experience in a travel technology area or a similar role;
Responsibilities
Essential Prior Expertise
About dcs plus
Since 2002, we have been committed to designing and developing technology solutions for the travel and tourism industry. For over a decade, driven by passion, dcs plus has connected travel to technology, directly responding to the challenges and needs of travel and tourism professionals.