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  • Operations Director - Chennai - Amazon

    Amazon
    Amazon Chennai

    4 weeks ago

    Amazon background

    Job title: Senior Operations Manager, AGIDS

    Description

    Job Summary

    We are seeking an experienced Senior Operations Manager to join our team in Chennai.

    About the Role

    The Senior Ops Manager is accountable for the overall direction and operations of our Chennai site, creating a culture of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports, this role enables the achievement of service levels, performance & cost goals and successful program implementation.

    Key Responsibilities

    • Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.
    • Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures.
    • Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice.
    • Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience.

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