Senior Manager- HR Shared Services - Bengaluru, India - PeopleStrong

Description

We seek an adept Senior Manager - HR Shared Services to ensure the impeccable delivery of HR Shared Services across multiple clients. This pivotal role entails overseeing operational quality, managing profit and loss (P&L) of the vertical, and serving as the primary client contact for service-related matters, all while prioritizing client satisfaction. You'll navigate a hierarchical structure encompassing Assistant Managers and Managers, while also serving as the point of escalation for clients.

Role Requirements:

• Proficiency in managing hierarchical structures involving Assistant Managers and Managers within HR Shared Services or related fields.
• Intermediate understanding of client administrative environments, processing flows, procedures, and compliance requirements.
• Advanced grasp of organizational procedures and compliance standards.
• Intermediate knowledge of regulatory and legislative requirements, particularly in HR-related areas.
• Foundational understanding of system capabilities and application platforms utilized in HR Shared Services.
• Intermediate understanding of transition methodology for seamless integration of new clients into the shared services model.
• Collaborate with support functions like Hiring, Finance, and HR Business Partners to execute critical processes such as Executive Integration Program and Client-Specific Background Checks smoothly.
• Engage with Global HRSS & Technology Teams to enhance systems and tools, aiming for streamlined processes.
• Partner with other members of the People Success (HR) team to innovate policies, procedures, and practices surrounding people processes.
• Contribute to the design of integration and lifecycle process frameworks, including drafting and reviewing Standard Operating Procedures (SLAs) for key processes.
• Ensure all HRSS activities adhere to SLAs and timelines outlined in SOPs.
• Monitor HR query responses to ensure compliance with SLAs.
• Investigate incidents and take appropriate actions.

Critical to Quality (CTQs):

• Minimum of 12 years of relevant experience in HR Shared Services or related fields.
• Should have managed atleast team of 20+ members
• Proven success in managing service delivery operations, including P&L responsibility.
• Strong leadership skills with a talent for motivating teams to achieve performance targets.
• Exceptional communication and interpersonal abilities, vital for nurturing client relationships.
• Strategic mindset with a knack for driving continuous improvement initiatives and implementing best practices in service delivery.