RTA - Scheduler - Pune, India - 2coms

    2coms
    2coms Pune, India

    3 weeks ago

    2coms background
    Description
    Job Description

    Are you a scheduling whiz with a knack for maximizing efficiency?

    Were seeking talented RTA/Schedulers in Mumbai and Pune to join our client dynamic BPO team If you thrive in a fast-paced environment and possess a passion for optimizing resources, this opportunity is perfect for you.

    Why You Should Apply:

  • Impactful Role: Be at the heart of our operation, ensuring we have the right number of agents available to meet client demands and deliver exceptional service.
  • Diverse Responsibilities: Manage real-time and intraday resources, analyze performance metrics, and develop strategies to minimize shrinkage.
  • Growth Opportunities: Hone your analytical and problem-solving skills while contributing to a thriving organization.
  • Competitive Compensation: Enjoy a rewarding package that reflects your expertise (details upon request).


    • Requirements

    Who Were Looking For:

  • Proven experience as an RTA/Scheduler in a BPO environment (1-8 years).
  • Strong understanding of Service Level (SL), line adherence, and shrinkage management.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Meticulous attention to detail and a data-driven approach to problem-solving.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
    • Flexibility to work rotational UK Shifts (5 days, window starts from 1.00pm to 2.00am)

    Requirements
    Are you a scheduling whiz with a knack for maximizing efficiency? We're seeking talented RTA/Schedulers in Mumbai and Pune to join our client dynamic BPO team If you thrive in a fast-paced environment and possess a passion for optimizing resources, this opportunity is perfect for you. Why You Should Apply: Impactful Role: Be at the heart of our operation, ensuring we have the right number of agents available to meet client demands and deliver exceptional service. Diverse Responsibilities: Manage real-time and intraday resources, analyze performance metrics, and develop strategies to minimize shrinkage. Growth Opportunities: Hone your analytical and problem-solving skills while contributing to a thriving organization. Competitive Compensation: Enjoy a rewarding package that reflects your expertise (details upon request). Requirements Who We're Looking For: Proven experience as an RTA/Scheduler in a BPO environment (1-8 years). Strong understanding of Service Level (SL), line adherence, and shrinkage management. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. Meticulous attention to detail and a data-driven approach to problem-solving. Ability to work independently and manage multiple tasks in a fast-paced environment. Flexibility to work rotational UK Shifts (5 days, window starts from 1.00pm to 2.00am)