Salesforce Administrator - Bangalore, India - ManpowerGroup

Description

• You'll be a seasoned Salesforce Administrator with a deep understanding of the platform's configuration, user management, and customization capabilities.

• You'll manage user accounts and profiles, ensuring appropriate access and security controls are in place.
• You'll configure custom fields, record types, page layouts, and picklists to tailor Salesforce to your organization's specific needs.
• You'll set up and manage workflow rules and processes to automate tasks and optimize business processes.

• You'll be skilled at creating custom reports and dashboards to surface key metrics and insights from Salesforce data.
• These reports and dashboards will empower your team to make datadriven decisions.

• You'll be a goto person for all things Salesforce, providing training to new users and troubleshooting any issues they encounter.
• You'll answer questions and address inquiries related to Salesforce functionality and usage, ensuring user adoption and satisfaction.

• You'll have a strong understanding of Service Cloud features, specifically those related to case management, such as Cases, Queues, Assignment Rules, and the Service Console.
• You'll configure and customize these features to streamline your organization's customer support operations.

• A minimum requirement is the Salesforce Administrator certification (ADM201).
• This demonstrates your core competency in managing the Salesforce platform.
• Additional certifications, such as the Advanced Administrator and Service Cloud Consultant, are highly desirable.
• These showcase your advanced skills and expertise in specific areas of Salesforce.