Service Coordinator - Pune, India - Shikshakji
Description
Position : ServiceCoordinator
Company:MaxAircon
Location:Pune India
AboutCompany :
MaxAircon is seeking a motivatedand dynamic individual to join our team as a Service Coordinator.As a Service Coordinator you will play a crucial role incoordinating and managing service requests scheduling appointmentsand ensuring customer satisfaction. This position is ideal for agraduate fresher who is proficient in Hindi English and Marathilanguages and has a strong desire to learn and grow in the HVACindustry.
1.Bachelors degree in anyfield.
2.Fluent in Hindi English andMarathilanguages.
3.Strong communication andinterpersonalskills.
4.Excellent organizational andmultitaskingabilities.
5.Basic computer skillsincluding proficiency in Microsoft Officeapplications.
6.Customerfocused mindset witha commitment to delivering highqualityservice.
7.Ability to work efficientlyboth independently and as part of ateam.
8.Prior experience in customerservice or coordination roles is preferred but notrequired.
9.Knowledge of HVAC systems orrelated industry experience would be anadvantage.
Requirements
KeyResponsibilities:
1.Receive service requestsfrom customers via phone email or inperson.
2.Coordinate with techniciansto schedule service appointments based on customer needs andtechnicianavailability.
3.Maintain accurate records ofservice requests appointments and customerinteractions.
4.Communicate with customersto provide updates on service appointments estimated arrival timesand anydelays.
5.Follow up with customersafter service appointments to ensure satisfaction and address anyconcerns.
6.Collaborate with thetechnical team to ensure timely completion of service tasks andresolution ofissues.
7.Assist in maintaininginventory of spare parts and equipment needed for servicecalls.
8.Generate reports on serviceactivities including completed jobs pending tasks and customerfeedback.
9.Handle billing inquiries andprocess payments fromcustomers.
10.Provide administrativesupport to the service department asneeded.
Benefits
Ifyou are a selfmotivated individual with a passion for deliveringexceptional customer service we encourage you to apply for thisexciting opportunity at Max Aircon. We offer a competitive salary asupportive work environment and opportunities for career growth anddevelopment
Key Responsibilities: 1. Receive service requests from customersvia phone, email, or in person. 2. Coordinate with technicians toschedule service appointments based on customer needs andtechnician availability. 3. Maintain accurate records of servicerequests, appointments, and customer interactions. 4. Communicatewith customers to provide updates on service appointments,estimated arrival times, and any delays. 5. Follow up withcustomers after service appointments to ensure satisfaction andaddress any concerns. 6. Collaborate with the technical team toensure timely completion of service tasks and resolution of issues.7. Assist in maintaining inventory of spare parts and equipmentneeded for service calls. 8. Generate reports on serviceactivities, including completed jobs, pending tasks, and customerfeedback. 9. Handle billing inquiries and process payments fromcustomers. 10. Provide administrative support to the servicedepartment as needed.