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- Manage & develop a large team including senior resources (internal & external)
- Monitor operational activities pertaining to Renewals
- Renewal Collection Strategy Management
- Devise, implement and monitor strategies for renewal collection.
- Devise strategies and action plan for renewal collections from Sales and Branch Operations teams
- Stay updated with industry best practices & implementing innovative process/plans
- Facilitate interdepartmental linkages for effective delivery
- Devise strategies and manage Customer Engagement and Communications
- Manage Customer Communication (Calendarized & Ad hoc)
- Initiate & execute projects for process enhancement & performance improvement.
- Preparing Renewal Budget & Expense plan
- Cost optimization through innovative process & data analytics
- Call center management
- Renewal Regulatory reporting's
- Managing Data & MIS for entire Persistency & Renewal Unit
- Align the team for query & complaints related to renewal payment, mapping & refund
DVP/VP - Persistency/Renewal/Business Conservation Unit - Life Insurance Segment (12-18 yrs) - Mumbai, India - iimjobs
Description
Client - Leading Life Insurance CompanyLocation:
Mumbai
Designation VP/DVP - Persistency
Job Role:
b) Managing Regular billing mandate execution with bank partners and other intermediaries.
c) Managing and review of Contract Suspense, Reinstatement & Campaigns