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- Set up the Tooling and Automation to ensuring monitoring & alerting setup is in place to flag off real issues in timely manner
- Ensure proper business continuity and disaster recovery procedures are in place & up-to-date
- Investigate complicated production issues impacting customers globally with visibility of systems across the bank
- Ensure no major security vulnerabilities are exposed in applications deployed customer and staff facing
- Ensure incident management procedures are best in class, and our digital app teams are best placed to follow all SLAs
- Lead through from our App Teams side in the crisis management calls for any major incidents
- Ensure on avenues to improve the overall service recovery and stability of our Applications
- Automate the monitoring using Python, Groovy etc – for setups like Real User Monitoring (RUM), Synthetic Monitoring, etc
- to ensure our digital teams are equipped to abide by all the defect, change, release, version, service, and problem management procedures in place in HSBC, including ensuring to work with relevant stakeholders for any required modifications in them.
- Ensure best use of On-prem and On-cloud resources for the optimal costs charged back to our digital teams.
- Ensure all these checks can be either automated fully, or partially with proper non-failing process to cover the manual part.
- to ensure CI/CD setup is the best in class, work with pipelines teams to fulfil any gaps identified, or working with the DevOps Engineers to create new pipelines
- Build and improve the performance environments available for digital teams
- Address any performance concerns in Applications, and in Infrastructure - to ensure proper resilience is in place – to serve our customers even on special spiked usage days
- Increase the knowledge, technical expertise & up-skill people in defect, change, release, version, service, and problem management aspects, to foster strong DevOps culture
- Collaborate with senior technical leaders to contribute to form strategies, defining roadmaps, to address any recurring service management issues.
- Collaborate with the recruiting team to attract, onboard and retain diverse top talent to contribute in service management space.
- Collaborate / participate in the DevOps Discipline and wider associated communities.
- Keep up-to-date on tools and technologies in service management, cyber space to manage large-scale DevOps setups Requirements
- Sound knowledge on REST APIs using JSON, Java Web Services on SOAP, OAuth Integrations
- Sound knowledge on Docker, Kubernetes
- Sound Cloud Knowledge (preferably on AWS, in services like EKS, Lambdas, API Gateway, Load Balancers, SQS, SNS, CloudWatch, EC2, RDS)
- Prior experience in Production Support, SRE, Change, Release, Problem, Service Management
- Prior experience of working as a DevOps or SRE Engineer
- Hands on experience on Application performance management, and monitoring tools like AppDynamics, Splunk, DataDog, CloudWatch, etc
- Sound knowledge Jenkins, Groovy for CI/CD
- Sound knowledge Python, Shell Scripting for Automation
- Hands on experience on Version Control systems like GitHub, and Tagging, Releases setup
- Good analytical, troubleshooting, communication, articulation, and interpersonal skills
- Excellent Problem-Solving, triaging skills, and strongly positive attitude to improve operational ways of working
- Excellent relationship building skills
- Any ITIL Certification will be an added advantage
- Leading, mentoring, guiding, coaching the DevOps, SRE, Service Owners
- Good Knowledge on performance management (memory, CPU, multi-threading, concurrency, non-block / reactive paradigms)
- Good Knowledge of integrating & working with code, images and infrastructure scanning tools – like SonarQube, NexusIQ, Checkmarx, KryptoWire, Nessus, Doris Aqua, etc
- Sound verbal and written communication to interact with global teams.
- Strong Technical Leadership Skills
- Experience in collaborating effectively across multiple engineering centers in multiple territories, and time-zones
- Ability to influence stakeholders convincingly with well-considered & rationalised logic
- Experience in using JIRA & Confluence or equivalent portals.
- Good Knowledge & working experience in Agile, Scrum / Kanban methodologies
Head of Resilience/Delivery Head/Pune/Wealth - HSBC
Description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Head
In this role, you will:
To be successful in this role, you should meet the following requirements: