Technical Support Engineer - Ankleshwar, India - Lifelancer

Description

Key Accountabilities:

Acts as a primary point of contact for customer issues and outages, focusing on first contact resolution

Provides technical support to engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex software

Works collaboratively with engineering and customer facing teams to effectively triage customer issues, and provide updates on resolution

Represents voice of the customer to product and engineering teams, and acts as a customer advocate during development and launch of new products and product enhancements; Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

Contributes to teamwork and the development of a positive work culture

Required Education and Experience:

Knowledge of the healthcare and health insurance market required

3-5 years of experience with EDI transaction sets 837, 835, 834, and 278

3-5 years of experience with flat files

Exposure to consuming and interacting with restful APIs preferred

Experience with JSON strongly preferred

Prior experience working with cloud-based products, in one of the major cloud providers (AWS, Azure, Google Cloud)

Working knowledge of SQL and noSQL database technologies, and other cloud-based storage products

Familiarity with Splunk, or other log aggregation products

Experience with support tools and issue tracking/communication software (e.g. Support Bench, Atlassian Confluence, Jira preferred)

Strong customer service orientation, motivated to positively resolve customer issues

Able to prioritize and advocate for resolution while balancing against multiple customers and product deliverables

Ability to take ownership, work with tight timelines, and manage various tasks simultaneously

BS in Computer Science or Information Technology or related degree desired

Please use the below link for job application and quicker response.