Service Manager - Nashik - confidential

    confidential
    confidential Nashik

    20 hours ago

    Full time ₹800,000 - ₹1,800,000 (INR) per year *
    Description

    Job Summary:

    Revamp Moto Private Limited is seeking a highly experienced and dynamic Service Manager to lead and enhance our service operations in Nashik. This role requires a strong leader with a proven track record in service management, customer satisfaction, and operational efficiency within the Electric Vehicle (EV) or Automobile industry. The ideal candidate will play a key role in managing our pan-India service network, ensuring high-quality service delivery, and driving continuous improvement.


    Key Responsibilities:

    �� Service Network Management: Oversee and manage end-to-end service operations, ensuring efficient and timely service delivery.

    �� Customer Satisfaction: Develop and implement strategies to enhance customer experience, loyalty, and retention.

    �� Performance Optimization: Monitor and optimize Key Performance Indicators (KPIs) for service operations.

    �� Team Leadership & Training: Lead, train, and mentor service engineers, technicians, and support staff to maintain high standards.

    �� Pan-India Service Operations: Spearhead service management across multiple locations, ensuring consistency and quality.

    �� Compliance & Safety: Ensure adherence to safety, quality, and regulatory standards in all service activities.

    �� Escalation Handling: Resolve complex customer service issues and complaints efficiently.

    �� Cross-Department Collaboration: Work with sales, R&D, and manufacturing teams to align service operations with company objectives.

    �� Audit & Quality Control: Conduct regular audits and reviews to ensure service centers maintain operational excellence.

    �� Budget & Cost Control: Manage budgets, optimize resources, and control costs for service operations.


    Job Requirements:

    Education: Bachelor's degree in Mechanical Engineering, Automotive Engineering, or a related field.

    Experience: 8-12 years in service operations, preferably in EV 2-Wheeler or the Automobile industry.

    Leadership Skills: Strong team management, training, and mentoring abilities.

    Customer-Centric Approach: Proven track record of improving customer satisfaction and service efficiency.

    Technical Expertise: Knowledge of Electric Vehicle (EV) components, diagnostics, and maintenance is a plus.

    Problem-Solving Skills: Strong analytical and decision-making abilities to handle escalations and challenges.

    Communication & Collaboration: Excellent interpersonal, negotiation, and stakeholder management skills.

    Adaptability: Ability to work in a fast-paced, dynamic environment and drive innovation in service processes.


    Benefits:

    Health Insurance

    Paid Time Off

    Career Growth & Development Opportunities

    Collaborative & Innovative Work Environment

    * This salary range is an estimation made by beBee
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